Chrysalis focuses on providing custom and packaged solutions which augment the Nortel Networks Contact Center product line.  These products increase customer satisfaction and quickly provide a return on investment. Here are just a few of our product offerings:

Sonata CTI Suite

Call centers equipped with Symposium Call Center Server and Meridian Mail or Call Pilot, can now offer self-service applications to their customers -- and screen-popping capabilities to their agents -- without the expense of an IVR or a dedicated CTI server.

ChrysTerm Host Integration Package
ChrysTerm is a host communication package that simplifies complex integrations to your legacy systems.  This package will allow an IVR or Web application to perform complex transactions on a legacy system.

Agent Productivity Suite

The Agent Productivity Suite consists of desktop applications that optimize call center operations by providing tools for agents and supervisors. AgentStats, AWOL, Message Marquee and their companion supervisor applications provide the tools to help you manage your call center effectively and efficiently.

ChrysAlert
ChrysAlert offloads large increases in trouble calls during system outages. It is a powerful tool for Help Desks and it is an ideal application for businesses that serve a large population of users.
 

ChrysAlarm
This is an application that reduces system downtime by enabling the IVR to detect and report whether or not the IVR ports are processing calls. In addition, this application can detect if the host connection is functioning properly and report whether the connection has dropped. The mechanism to report problems is via a numeric page to the system administrator or a technician.

Virtual Mailbox

Implements transient mailboxes on the IVR. It enables a caller to choose to leave a message rather than wait in the queue, have an agent answer the mail box call and respond to the caller's questions, allow the caller to call back, enter a discreet PIN and receive the agent's reply message. The optional "call back" capability allows a caller to leave a call back telephone number and time.