AMC Technology is a leading provider of multi-channel integration solutions that allow contact centers to more efficiently manage all types of customer interactions and deliver superior levels of customer service. Reflecting 10 years of experience with many of the world’s leading companies, our customers include more than 75 innovative organizations that rely on AMC solutions to better serve their customers. AMC is a privately held software development company founded in 1995 and headquartered in Richmond, Virginia.

Avaya is a global leader in communication systems, applications, and services. We design, build, deploy and manage networks for enterprises. Customers range from small businesses and nonprofit agencies up to more than 90% of the companies in the FORTUNE 500, and the U.S. government. They all rely on Avaya for reliable, secure networks that facilitate customer relationships, enhance productivity and maximize profitability.

Genesys, an Alcatel company, is 100 percent focused on software for contact centers. Leading companies in the Global 2000 and Fortune 1000 use Genesys to deliver interactions that drive better business. With 3,300 customers in 80 countries, Genesys directs more than 100 million customer interactions every day. Genesys allows enterprises to achieve key business objectives by tying together customer interactions, people, and customer information in both traditional telephony and IP environments. Sophisticated routing and reporting across voice, e-mail, documents and Web interactions, coupled with integrated self service, ensure that customers are quickly connected to the right resource - the first time. Genesys solutions stop customer frustration and allow enterprises to deliver superior customer satisfaction and improved business results. For more information, visit us at www.genesyslab.com.

Microsoft Speech Server is Microsoft’s interactive voice response (IVR) platform and provides the tools, run-time environment, and core speech and telephony services needed for speech-enabled telephony applications on a single, integrated platform. Microsoft Speech Server reduces the complexity and cost of building, deploying and maintaining dual-tone multifrequency (DTMF) and speech-enabled applications for customer self-service and outbound notification. Contact centers and businesses use the award-winning platform to automate customer self-service calls, reduce call-center agent time, improve customer satisfaction, add speech capabilities to line-of-business applications and provide access to existing applications from any telephone. Speech Server also enables developers to use the powerful Visual Studio^® 2005 development environment to cost-effectively build and maintain high-quality DTMF and speech-enabled IVR applications. More information can be found at http://www.microsoft.com/speech.

Nortel is a recognized leader in delivering communications capabilities that enhance the human experience, ignite and power global commerce, and secure and protect the world's most critical information. Our next-generation technologies, for both service providers and enterprises, span access and core networks, support multimedia and business-critical applications, and help eliminate today's barriers to efficiency, speed and performance by simplifying networks and connecting people with information. Nortel does business in more than 150 countries. For more information, visit Nortel on the Web at www.nortel.com. For the latest Nortel news, visit www.nortel.com/news.

Nuance is a leading provider of speech and imaging solutions for business and consumers around the world. Its technologies, applications, and services make the user experience more compelling by transforming the way people interact with information and how they create, share, and use documents. Every day, millions of users and thousands of businesses experience Nuance’s proven applications. For more information, please visit www.nuance.com.

Founded in 1999, the VoiceXML Forum is an industry organization whose mission is to promote and to accelerate the worldwide adoption of VoiceXML-based applications. To this end, the Forum serves as an educational and technical resource, a certification authority and a contributor and liaison to the Worldwide Web Consortium (W3C) and other standards organization. The VoiceXML Forum is organized as a program of the IEEE Industry Standards and Technology Organization (IEEE-ISTO). Membership in the Forum is open to any interested company. For more information, please visit the Website at www.voicexml.org .

Voxeo Corporation makes telephony applications as easy to deploy as web applications. Voxeo offers hosted VoIP and IVR services, premise VoIP and IVR systems, and maintains one of the most active voice application customer and developer portals in the world. With over $40 million invested in IP and XML technologies and infrastructure, Voxeo serves customers ranging from small startups to the Fortune 500 who value speed and simplicity where complexity once reigned. For more information visit www.voxeo.com or call +1 (407) 418-1800 in the US or +44 (0) 20 7887 6085 in the UK and Europe.