The Chrysalis Help Desk Demonstration is a simple speech recognition application that allows callers to open a trouble ticket.  The support technician assigned to the customer is notified via email and telephone that a trouble ticket has been opened.  A recording of the issue is attached to the email as a wav file and played back on the telephone when the support technician answers.

  Listen to a typical interaction of with the Chrysalis Help Desk System. 

  Compare this to how it would sound in an IVR using DTMF.

To use the live Chrysalis Help Desk Demonstration you must first register to get an account number.  After you receive your account number you can dial into the application by regular phone at (407) 386-3920 or by IP phone at **869 1(999) 142-0802.  To use an IP phone you must have a Free World Dialup account.

This demonstration was developed using advanced technology (Figure 1).  The VoiceXML scripts are served up using ASP.Net on an application server.  The application server provides the VoiceXML scripts to a Voxeo VoiceXML Gateway Server for processing.  The VoiceXML application communicates to the database server using web services.  Contact Chrysalis Sales to see how Chrysalis Professional Services can provide you with a custom solution that will fit your business needs.